Plans change. Here’s what happens next.

If your booking request has not yet been accepted by the host, you may generally withdraw the request without completing the booking.

Once a host has approved a booking, cancellation conditions may apply. Before confirming, review:

• Cancellation deadlines
• Refund eligibility
• Platform or service fees
• Host-specific conditions
• Production or installation costs

If payment has already been processed, any refund will depend on the cancellation terms applicable to that booking. Certain charges may be non-refundable where clearly disclosed before payment, including costs already incurred for production, installation, processing, or other services.

If a host cannot provide a confirmed advertising space, the advertiser should be notified as soon as possible. Where applicable, AdItHere may assist with:

• Receiving an eligible refund
• Finding an alternative advertising space
• Resolving issues with the booking

Bookings for campaigns that have already started may have limited cancellation or refund options. If there is a problem with an active campaign, contact the host and AdItHere Support as soon as possible.

To request a cancellation:

1. Open your booking.
2. Select the cancellation option.
3. Review the applicable terms.
4. Provide the requested information.
5. Submit your cancellation request.

If something unexpected happened or you’re unsure which option applies, contact support.